If you’re a property owner, the last thing you want to worry about is whether or not your property management company is doing a good job. After all, you’re paying them to take care of everything so that you don’t have to.
Unfortunately, not all property management companies are created equal. Some are great at their jobs and will take care of your property as if it were their own. Others…not so much. So how can you tell if your property management company is good? Here are five ways to know:
How long has the company been in business?
If your potential property management company is a brand-new start-up, they may not have the experience or knowledge to properly take care of your property. On the other hand, if the company has been in business for many years, it will likely have a wealth of experience and resources to draw from. The length of time a company has been in business can be a good indicator of its level of expertise.
How are the reviews?
If you’re looking for a property management company, you’ll want to know what others have thought about their experiences. Reviews can be a great way to get an idea of what a company is like.
When reading reviews, pay attention to both the positive and negative comments. Consider what the reviewers liked and didn’t like about their experience. Also, take note of how recent the reviews are. More recent reviews will give you a better idea of what the company is currently like.
There are a few different places you can find reviews for property management companies. Google and Yelp are both good places to start. You can also check the company’s website or social media pages to see if they have any testimonials from customers.
If you’re still not sure if a particular property management company is right for you, reach out to them directly and ask any questions you may have. A good company should be happy to answer your questions and address any concerns you may have.
What do the contracts look like?
The contracts that property management companies offer should be clear, concise, and easy to understand. They should outline the services that the company will provide, as well as the fees associated with those services. The contract should also specify the length of the agreement and any termination clauses.
A good property management company such as
will be upfront about their fees and will not try to hide any costs in the fine print. They will also be willing to answer any questions you have about the contract before you sign it.
If a company is reluctant to show you its contract or refuses to answer your questions, that is a red flag that they are not a reputable company. You should always make sure you understand everything in a contract before signing it, so if there is anything you don’t understand, be sure to ask!
What is the Better Business Bureau rating?
The Better Business Bureau (BBB) is a nonprofit organization that provides ratings and reviews for businesses. They give property management companies ratings based on customer complaints, business practices, and other factors. You can use the BBB rating to help you decide if a property management company is reputable and trustworthy.
How is customer service?
The quality of your property management company’s customer service is very important. You want to be able to reach them when you need to and have your questions answered promptly. A good way to test this is to give them a call or send them an email and see how quickly they respond.
Another thing to look for is whether or not they are willing to go above and beyond to help you with your needs. A good property management company will go out of their way to make sure you’re happy with their service. They should be able to answer any questions you have and help you resolve any problems you’re having.
If you’re not happy with the level of customer service you’re receiving, then it’s time to find a new property management company. There are plenty of great companies out there that will provide the level of service you deserve. Take the time to find one that meets all of your needs and you’ll be glad you did.
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